Your privacy matters to us. This policy explains exactly what personal data Jetbaj collects, why we collect it, how we use it, and what rights you have over your own information.
This Privacy Policy applies to all users of the Jetbaj platform, including the website at jetbaj.app and the Jetbaj mobile app. By creating an account or using the platform, you confirm that you have read and understood this policy. If you have questions, contact us at [email protected] before proceeding.
Jetbaj is committed to protecting the privacy of every player who uses our platform. We understand that sharing personal information with any online service requires trust, and we take that responsibility seriously. This Privacy Policy is written to be clear and straightforward — not buried in legal language that nobody actually reads.
As an online betting and gaming platform serving players in Bangladesh, Jetbaj collects certain personal data to operate accounts, process payments, verify identities, and comply with applicable legal and regulatory requirements. We do not collect data we don't need, and we do not use your data in ways that aren't described in this policy.
This policy covers all data processing activities carried out by Jetbaj in connection with the platform. It applies whether you access Jetbaj through a web browser, the mobile app, or any other interface we provide.
The personal data Jetbaj collects falls into several categories depending on how you interact with the platform.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration and verification |
| Contact Data | Mobile number, email address | Registration and account updates |
| Financial Data | bKash/Nagad/Rocket number, bank account details, transaction history | Deposits and withdrawals |
| Usage Data | Betting history, game activity, session duration, login times | Ongoing platform use |
| Technical Data | IP address, device type, browser, operating system | Each platform visit |
| Communications Data | Support chat logs, emails, feedback submitted | When you contact support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.
Jetbaj collects personal data through several channels:
We only collect data through legitimate means and will always be transparent about what we are collecting and why.
Jetbaj uses the personal data we collect for the following purposes:
We do not use your personal data for automated decision-making that produces significant legal effects without human review, except where required by law or where you have given explicit consent.
Jetbaj processes your personal data on the following legal grounds:
Jetbaj does not sell your personal data to third parties. We share data only in the following circumstances and only to the extent necessary:
All third parties who receive your data are required to handle it securely and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.
Jetbaj retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods depend on the type of data and the purpose for which it was collected.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Jetbaj takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.
While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact our support team immediately at [email protected].
Jetbaj uses cookies and similar technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit the platform.
We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the Jetbaj platform, but some personalisation features may not work as expected.
As a Jetbaj player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number or account ID.
Request a copy of the personal data we hold about you. We will respond within 30 days.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where we no longer have a legal basis to retain it.
Ask us to limit how we use your data while a dispute or correction request is being resolved.
Receive your personal data in a structured, machine-readable format where technically feasible.
Object to processing based on legitimate interests, including direct marketing communications.
We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing a request. If we are unable to fulfil a request due to a legal obligation, we will explain why.
The Jetbaj platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account or provided personal data to Jetbaj, please contact us immediately at [email protected] and we will take prompt action to close the account and delete the associated data.
We use age verification checks during the registration process to help prevent underage access. However, if a minor provides false information to bypass these checks, Jetbaj cannot be held responsible for the initial collection of that data. Upon discovery, all such data will be deleted and the account closed.
Jetbaj may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered users via email or an in-platform notification before the changes take effect.
The updated policy will always be available on this page with a revised "last updated" date at the top. We encourage you to review this page periodically so you stay informed about how we handle your personal data.
Your continued use of the Jetbaj platform after a policy update constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account and request deletion of your data.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Jetbaj handles your personal information, please get in touch. We take all privacy-related queries seriously and will respond as quickly as possible.
When contacting us about a data request, please include your registered mobile number or account ID so we can locate your records and respond efficiently. We aim to acknowledge all privacy-related requests within 5 business days and resolve them within 30 days.
Privacy isn't just a legal requirement for us — it's part of how we build trust with every player on the platform. Here's what that looks like in practice.
Every piece of data you send to Jetbaj — from login credentials to payment details — travels over an encrypted connection. TLS encryption is active across the entire platform, so your information stays private in transit.
Jetbaj uses certified KYC (Know Your Customer) processes to verify player identities. This protects you from fraud and ensures that nobody else can access your account or funds by impersonating you.
Your personal information is never sold to advertisers, data brokers, or any other third party for commercial purposes. The data you share with Jetbaj stays within Jetbaj and the trusted partners needed to run your account.
You have real rights over your personal data — access it, correct it, restrict how it's used, or request deletion. These aren't just words in a policy; they're requests we actually process and respond to within 30 days.
Jetbaj only collects the data that's genuinely needed to run your account and comply with legal requirements. We don't ask for information we don't need, and we don't hold onto data longer than necessary.
Promotional emails and offers are only sent to players who have opted in. You can unsubscribe at any time through your account settings or by contacting support, and we'll stop sending marketing communications immediately.
Now that you know how Jetbaj handles your privacy, create your account and start playing. Fast BDT payments, live casino, sports betting, and more — all in one place.